At Collector Grade, every product is produced through a community-backed campaigns. This means shipping timelines are different from traditional online stores. Please read the following policy carefully before placing an order.

Shipping Policy — Digital Products

Last Updated: August 14, 2026

Campaign-Based Digital Products

Some Collector Grade projects are campaign-based and may require the project to reach its stated campaign goal before the digital files are released.

For these projects, the campaign page will clearly state:

• The project Backing/participation goal.
• The expected campaign completion date.
• The estimated digital delivery timeframe.
• Any other conditions that must be satisfied before delivery.

Once the applicable campaign conditions have been met and the artist has completed the final files, the STL files will be delivered electronically to eligible customers.

Artists may require a reasonable production period to finalize, test and prepare the files for distribution. The applicable estimated delivery timeframe will be communicated on the relevant project page.

Shipping Policy — Physical Statues (If Applicable in future)

Last Updated: August 23, 2026

At Collector Grade, every physical statue is professionally prepared, carefully inspected, securely packaged, and shipped internationally with the goal of getting your collectible to you safely.

1. International Shipping

We offer international shipping for eligible physical statues and Garage Kits.

Shipping availability, cost, and estimated delivery time may vary depending on the destination country, statue size, weight, packaging requirements, and shipping service selected.

The applicable shipping charges will be displayed at checkout where available.

2. Processing & Production Time

Our physical statues may be made-to-order, professionally 3D printed, cast, molded, assembled, or finished specifically for your order.

Because of this, orders may require additional production time before dispatch.

The estimated production/processing time will be communicated on the individual product page or at checkout.

Please note: Production time is separate from shipping/transit time.

3. Estimated Delivery Times

After an order has been dispatched, international delivery times depend on the destination and carrier.

Typical delivery may take approximately 30-45 business days via SEA and 10-15 days, but delays can occur due to customs clearance, local carrier operations, weather, holidays, or other circumstances outside our control.

Delivery estimates are not guaranteed delivery dates.

4. Tracking

Where available, customers will receive tracking information once their order has been dispatched.

Tracking updates may take some time to appear after the package is handed over to the carrier.

Customers are responsible for monitoring the tracking information and responding to any requests from the shipping carrier or customs authorities.

5. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, handling charges, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee.

The customer is responsible for paying any applicable import charges.

Collector Grade cannot guarantee the customs treatment, tax rate, or import requirements of any particular country.

6. Customs Delays

Customs clearance is handled by the relevant authorities in the destination country and is outside our direct control.

A package may be delayed if customs requires additional information, documentation, payment of duties, or inspection.

Customs delays are not considered shipping delays caused by Collector Grade.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order has not yet been dispatched, contact us as soon as possible if an address correction is required.

Once an order has been dispatched, we may not be able to change the delivery address.

If a package is returned because of an incorrect address or failed delivery, additional shipping charges may apply before the package can be resent.

8. Failed Delivery or Refused Shipment

If a customer refuses delivery, fails to collect the package, or does not complete required customs procedures, the package may be returned to us.

Any additional return shipping, customs, storage, handling, or reshipping costs may be deducted from any eligible refund or may need to be paid by the customer before reshipment.

9. Shipping Damage

We take special care when packaging our statues and use appropriate protective materials based on the size and construction of each piece.

However, physical collectibles can be damaged during international transportation.

If your package arrives damaged, please:

1. Photograph the outer packaging before opening it, if possible.
2. Photograph the internal packaging and the damaged components.
3. Keep all packaging materials.
4. Contact us within 48 hours of delivery.
5. Provide your order number along with clear photographs/videos.

Do not discard the packaging until the claim has been resolved.

For more information, please refer to our Returns & Refund Policy.

10. Packaging & Reinforcement

Our statues are packaged according to their construction and size.

Where appropriate, larger or structurally sensitive pieces may include reinforcement rods, protective supports, separated components, or magnetic connections to reduce the risk of damage during transportation.

Some statues may be shipped in multiple components to ensure safer international transportation.

11. Remote Areas & Additional Charges

Certain destinations may be classified as remote or hard-to-service areas by the shipping carrier.

If additional shipping charges are required, we may contact the customer before dispatch to confirm the additional cost.

12. Lost Shipments

If tracking indicates that a package has been lost in transit, we will work with the shipping carrier to investigate the shipment.

Where a shipment is officially confirmed as lost, Collector Grade will determine an appropriate resolution based on the circumstances, carrier terms, product availability, and applicable law.

13. Delivery Address & Customer Responsibility

Once a shipment has been handed to the carrier, delivery is subject to the carrier's procedures and the destination country's postal and customs systems.

Customers are responsible for:

• Providing accurate delivery information
• Paying applicable customs/import charges
• Responding to carrier or customs requests
• Being available to receive the shipment when required

14. Important Notice

International shipping involves factors outside our control, including customs clearance, carrier delays, weather, strikes, government restrictions, and other unforeseen circumstances.

For this reason, delivery estimates are provided for guidance only and are not guaranteed.

By placing an order for a physical statue, you acknowledge that international shipping may involve customs procedures and additional charges imposed by the destination country.

Collector Grade is committed to packaging every statue with care and working with customers to resolve genuine shipping issues as fairly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our support team through our Contact Us page.