Shipping policy

At Collector Grade, every product is produced through a community-funded campaign. This means shipping timelines are different from traditional online stores. Please read the following policy carefully before placing an order.

Digital Products

  • Digital products are delivered electronically and do not require shipping.

  • Delivery instructions will be provided after your purchase or once the campaign has been successfully fulfilled.

Physical Products

Physical products are manufactured only after a campaign reaches its funding goal. Production begins once the campaign has successfully ended and all payments have been processed.

Estimated fulfillment timelines are displayed on each campaign page and may vary depending on the complexity of the project.

Shipping Destinations

We currently ship to most countries worldwide. If shipping is unavailable to your location, you will be notified during checkout.

Please note that certain countries or regions may have shipping restrictions beyond our control.

Shipping Charges

Shipping costs are calculated during checkout based on your delivery address, package size, and shipping method.

Any applicable taxes, customs duties, import fees, or local charges imposed by your country's authorities are the responsibility of the customer unless otherwise stated.

Order Processing

Once production is complete, orders are carefully packed and dispatched in the order they are fulfilled.

You will receive a shipping confirmation email with tracking information (where available) once your order has been shipped.

Shipping Delays

Because our products are crowdfunded and manufactured after successful campaigns, estimated delivery dates are not guaranteed.

Delays may occur due to:

  • Manufacturing or production issues

  • Quality control processes

  • International shipping disruptions

  • Customs inspections

  • Carrier delays

  • Force majeure events beyond our control

We appreciate your patience and will keep backers informed of any significant delays.

Address Changes

Please ensure your shipping address is accurate before your order is dispatched.

If you need to update your address, contact us as soon as possible. We cannot guarantee address changes once an order has entered production or has been shipped.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Where applicable, we will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our support team through our Contact Us page.